Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
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  • Rebecca's Avatar
    Head of Community
    Welcome to the Help & Support Board! πŸ“’

    Have a question? This is your GO TO place to ask and answer questions 'member to member'!

    Post here by selecting the blue 'post new thread' button (screen shot shown below) on the top right hand side on this boards homepage, and a fellow community member will be happy to help you. You can also leave suggestions/feedback here for our Community Manager to investigate too!

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    Don't forget to make sure if you see one of your fellow members asking a question that you know the answer to, to respond helping them out! That is exactly what the community is for! Member to member help and support!

    If you see wrong doing, unreasonable member behavior, or anyone breaking the community guidelines, please let me, your Community Manager know by sending me a DM πŸ˜€
  • 10 Replies

  • Friedeeg's Avatar
    Level 1
    has customer services ie complaints always been as bad as they seem ?
  • Clairekendall87's Avatar
    Level 3
    i would love to know how they get away with the way they treat there customers, don't see how they are still being able to trade as an energy company.[/QUOTE]
  • Annette's Avatar
    Level 1
    @Clairekendall87 totally agree. I’d move companies tomorrow if I could. But I have a two meter tethered system that no other company will touch! I’m stuck, and I hate this company so much. I’m paraplegic with cancer and have now been without heating for 8 days due to a fault
    ​​​​​​​
  • Clairekendall87's Avatar
    Level 3
    @Rebecca HI please could you call me again as no one turned up on the 18th and please can you credit my account with the failed appointment credit thank you
  • Rebecca's Avatar
    Head of Community
    @Clairekendall87 Hi Claire, sorry to hear that! I know Cat was looking into this for you.

    We do not provide customer service here on the Community as it's member to member help.

    I am happy to escalate this back to our scheduling team to ensure they look into why this happened, book another appointment an compensate accordingly. I would need you to DM me your account number and/or full address please πŸ˜€

    Thanks,
    ​​​​​​​Rebecca - Utilita Community Manager.
  • Clairekendall87's Avatar
    Level 3
    Quote Originally Posted by Rebecca View Post
    @Clairekendall87 Hi Claire, sorry to hear that! I know Cat was looking into this for you.

    We do not provide customer service here on the Community as it's member to member help.

    I am happy to escalate this back to our scheduling team to ensure they look into why this happened, book another appointment an compensate accordingly. I would need you to DM me your account number and/or full address please πŸ˜€

    Thanks,
    ​​​​​​​Rebecca - Utilita Community Manager.

    please do as this still isnt sorted out i am now owed 90 for failed appointments
  • Rebecca's Avatar
    Head of Community
    @Clairekendall87 Hiya - I have been notified that Lissa from our Scheduling Team has called and spoke to you yesterday to confirm what will be happening surrounding this πŸ˜€
  • Clairekendall87's Avatar
    Level 3
    @Rebecca yes she did however Im still sat waiting for the money owed to both failed appointments and still waiting for appointment to be rescheduled. So yet again still got no where with my issues. This is ridiculous and I'm getting to a point where I feel I have no choice but to go to my local paper and mp regarding this as I'm fed up with it all now.
  • Rebecca's Avatar
    Head of Community
    @Clairekendall87 Hi Claire - I can appreciate this must be frustrating - I have escalated this to our Customer Experience Department for full investigation and assessment of the entire journey, including your complaints raised around this - once this has been done - a courtesy call will be in place this afternoon with an update for you. πŸ˜€

    Please let me know once you have had that courtesy call as I would be keen for you to let me know how it goes and hopefully this is sorted for you once and for all. πŸ€—
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