[Rebecca]

We know from your recent feedback that some of you have had problems when trying to POWER UP, with error messages stopping things from working as expected.

We have an update from Andrew, My Utilita Service Delivery Group Manager:



"Fixing this is one of our top priorities, and we’re working hard to solve it as quickly as possible over the next month.

We’ve also been working hard to fix a problem where the My Utilita Usage screen displayed energy usage in kWh, but didn’t always display the cost in pounds and pence.

The issue has been sorted for most customers. A few people are still having this problem, but we’re working to fully resolve it in the month ahead – we'll keep you updated!"

So as Andrew has mentioned above, we will keep you posted within this thread in the comments as soon as there are any updates on these fixes 😊

In the meantime, please reach out if you have any questions. You can reply in the thread comments below, or message me directly using the link in my signature.