[Cala]

Since the big update my power up option hasn't worked. I have contacted utilita 7 or 8 ti.es about this to be told at first they would send someone to look at my meter then they cancelled that now they are saying they are looking at it as its not working for others too...I just wanna be able to use this option if im struggling without having to ring or start a chat and be left on hold for an hour

[Dean]

Hi @Cala

I am sorry to hear that you have been having issues with your power up I Will send you a DM now so that you can provide your contact details privately and I can look into this an IT ticket may need to be raised for our app team to look into this.

Regards Dean

[Cala]

And it's still not fixed

[Dean]

Hi @Cala

I'm sorry to hear this has not been actioned yet I will chase our app team today and will correspond with you on our Direct Message from before.

Kind Regards Dean

[Cala]

That would be appreciated thankyou

[Chezzall]

@Cala i tried to power up, spoke to someone on X it was like a police Interrogation, she told me 'we don't have to help you' and still didnt get the help i needed

[Cala]

Wow thats rude! Did you put in a complaint? ...I've been trying to get this fixed since the big update they did and still waiting!!

[savvysam]

I also have the same problem and its been going on for months now. everytime i ring i have to spend 20 minutes to get through to somebody and they never address the problem. and also still waiting for in home display. after having new meters fitted and asking 5 times now.

[PeteC]

Hi @savvysam

Thanks for your post - I'm sorry to hear you're experiencing issues. I can get a new In Home Display sent out for you if you weren't provided one at the time of install - I'll send you a Direct Message to get some more info.

Many thanks
Pete

[AndyW82]

@PeteC any update on the new IHD I was promised last year Pete?