[Amanda87]

My app is showing a completely diffrent amount to my ihd the app is saying the balance above is 912 days old I've tried ringing them but the hold time is ridiculous

[Dann]

Originally Posted by Amanda87

My app is showing a completely diffrent amount to my ihd the app is saying the balance above is 912 days old I've tried ringing them but the hold time is ridiculous

Hi,
Thanks for reaching out and letting us know about this. It sounds frustrating, and I appreciate your patience.
The difference between your app and IHD readings usually happens when the app hasn’t received recent updates from your meter. The message about the balance being 912 days old suggests the app is showing historic data rather than the latest information.
Here are a few steps you can try:

1. Refresh the app – Log out and back in, or clear the cache if possible.
2. Check your meter connection – Ensure your smart meter is communicating correctly with the network.
3. If the issue persists, please send us your account details via private message so we can investigate and update your balance manually.

We’re sorry about the long hold times – we’re working to improve this. In the meantime, we’ll do our best to resolve this for you here.

[Amanda87]

@Dann hiya I have done that and my my meter seems to be connecting

[Amanda87]

I've sent you a private message with my customer reference number is there anything else you need