[Lightteller]

Hello. I've been having issues with My Utilita app. I am not receiving any notifications regarding smart meter readings and because of that I ran out of supply a few times. I tried to fix it by reinstalling the app. I also restarted notifications on my phone. Still not receiving any notifications. And for me it is a serious issue because I have a child under 10 years and running out of supply means that I don't have heating and/or hot water.

[JacobCX]

Hi @Lightteller

I'm sorry about the difficulties you're having with your meter readings. This sounds like it could be related to some known issues that are being worked on currently. You might find this post helpful as it covers the typical issues and a step by step on some trouble shooting. If you're still experiencing troubles you can contact our Live Chat for help and advice.