[luked]

Hi Utilita Community!

We’ve seen a few posts about experiencing some issues with the MyUtilita app and we wanted to share a few things with you.

We've been transitioning many of our customers from an older smart meter software to the latest version over the past few months. Anyone effected would have received notification of this change. This migration is designed to improve reliability, functionality, and long-term support by linking smart meters to a national network. As with any large-scale system update, a few temporary issues have arisen but we're working hard to get these resolved as soon as possible.

You can find some common issues we're aware of and some useful pointers on how to manage them below.

Common Issues You Might See:

• Missing balance displays (showing kWh only for energy use)
• Push notifications not being sent for Low balances
• Incorrect estimated days left (usually showing as 89 days)

We've been working hard behind the scenes, and many such issues have been fixed for our affected customers already. We've recently fixed an issue that was interrupting the transfer of credit between meters or savings. Our technical teams are actively investigating any new app-related issues and working to ensure a continued smooth transition. In the meantime, there are some steps you can take if your app is affected.

What You Can Do

• Check for Updates: Make sure your Utilita app is up to date.
  
• Ensure your phone OS is up to date and running the current firmware
  
• Link your GEO in-home device to your wifi if you have one
  
• Allow 1 week for the problem to resolve: Many issues resolve automatically as the migration completes
  
• Use Live Chat: If the issue persists, contact our support team via Live Chat for direct assistance.

It's important to note that smart meters will sometimes lose signal temporarily and so you may sometimes have missing or delayed meter readings. This is completely normal and will typically resolve automatically once a signal is reestablished. Your app may estimate your balance from your expected energy use since the most recent reading we received. This is also normal and will still provide a very good view of your energy use.

Customers with a GEO in-home device attached to their home wifi will always have up-to the minute balances from their meters and so we always recommend attaching your in-home device to your wifi if possible.

Thank you for reading!

Kind regards,
Luke

[Alysonukuk2003]

@lukedthis also charges you for the privilege it mite not use alot of electricity but over time it adds up not only that but in the past it to dose now show the right readings and I'm not prepared to attach it to my Internet we are being monitored enough don't you think