[MJWalsh]

I have been trying to access the Warm Home Discount since it opened but every time I go to the page it reads, "Sorry, we couldn't find that page."

I am clicking the link in the app.

I am in Scotland.

This is the link: https://utilita.co.uk/warm-home-discount/scotland

[Dean]

Hi @MJWalsh,

I am unsure why this occurring for yourself how are you trying to access the application form page?

In the meantime can you try using the guest access page to apply:
Apply for Warm Home Discount | My Utilita

Kind Regards Dean

[MJWalsh]

@Dean

I'm accessing the page via my phone's web browser.

The link you've posted works.

I can't see Adult Disability Payment (ADP) from Social Security Scotland listed on the page however. I believe that is what qualified our household previously. Is this the correct link for Scottish households?

[MJWalsh]

@Dean

Due to you not providing further information on how exactly we should apply, the window for applications has now closed. what are we supposed to do now? Knowing full well that our previous application was accepted, and our circumstances have not changed.

Please fix this.

[Dean]

Hi @MJWalsh,

The link provided was a guest link for those applying in Scotland - There is no longer an application system for England and Wales as this is all done and organised directly by the DWP this was also highlighted at the top of the Guest Application page.

If anything was not on the application then usually this would mean that wouldn't qualify - You can use the DWP and Utilitas main website to confirm the criteria for entries.

The community is not always manned we will provide support and assistance when we can but it is not a customer service platform - for urgent support we recommend calling in the first line and if you are unable to call in the use of our live chat is available.

If you do meet the criteria for entry then In this case I would recommend calling our customer service line directly and they will be able to help you further.

Regards Dean