[Lightteller]

Hello. For past few months I am having issues with my In Home Display. It is not connecting to the smart meters. It is placed downstairs, where both of the smart meters are. I've tried messaging customer services, I tried ringing them. They supplied me with the code that gave me access to engineer features. I've tried to connect IHD to ZIGBEE network, but it is still not working...

[Asha]

Hi @Lightteller ,

Thanks for getting in touch, and I’m really sorry to hear about the trouble you’ve been having with your In-Home Display. It’s understandably frustrating, especially after all the steps you’ve already taken to try and resolve it.
Since your IHD is located near both smart meters and you've attempted to connect it to the Zigbee network using the engineer code, we’d like to look into this further for you.


Could you please provide your account number so I can access your details and investigate the issue more thoroughly?

Kind regards
Ash

[Lightteller]

Hi, @Asha

Thank you for your the reply. I have sent you a private message with my account number.