This is about the 3rd or 4th time that I've been notified to say our meters are going to be updated, to then receive another email 2 days later to say "Your smart meter update been rescheduled
Unfortunately, the Data Communications Company (DCC) - who are licensed by the government to update your smart meter - has experienced connection issues with your smart meter. This means your smart meter update that's currently taking place, will have to be rescheduled."
Is this some kind of joke, connection issues, no s#£@ no one seems to give a damn to actually fix it.
Have had issues with our smart meters for a number of years now, attempts to get this fixed are short lived, before I then have to contact you again.. and again.
Our IHD doesn't connect, the app only gives us estimated usage. No way of knowing actual usage, without having to physically go to the meters (not practical and shouldn't be necessary)
Our gas top ups don't get applied automatically, we have to manually enter them on the gas meter, which again shouldn't be necessary and would be down right impossible with a SMET2
About 10 months or so ago, an engineer was sent out, I was led to believe to fix the issues, however when they arrived, he said he was here to upgrade the meters with smet2 ones, I told him the issues we had, and he turned around and said that the meters were too far apart and that they were never going to connect, and that there wasn't any point in him changing the meters as we would end up with a dumb gas meter with no ability to top it up at all, no keypad on SMET2 meters then he left saying to contact utilita again in 6 mths.
What I dont get is that when we joined utilita and had smart meters installed everything worked perfectly, nothing has been moved (obviously not going to physically move the meters).
The frustrating thing and something that is really making me angry is that our neighbour who is also with utilita, and who's house is the exact same layout has no problems at all and their meters are in the exact same locations.
This needs to be fixed, because right now, smart meters are a complete waste of time, they are not fit for purpose, we've run out of credit several times because we have no idea what are usage has been or how much credit was left because the app doesn't show the correct information.
I'm also sick and tired of constantly having to go through the same questions, troubleshooting steps every time.
Do I need to raise a complaint in order to get this fixed once and for all!
Someone needs to take ownership and responsibility to resolve this, as I think that I could potentially be due compensation, for your failures.
Unfortunately, the Data Communications Company (DCC) - who are licensed by the government to update your smart meter - has experienced connection issues with your smart meter. This means your smart meter update that's currently taking place, will have to be rescheduled."
Is this some kind of joke, connection issues, no s#£@ no one seems to give a damn to actually fix it.
Have had issues with our smart meters for a number of years now, attempts to get this fixed are short lived, before I then have to contact you again.. and again.
Our IHD doesn't connect, the app only gives us estimated usage. No way of knowing actual usage, without having to physically go to the meters (not practical and shouldn't be necessary)
Our gas top ups don't get applied automatically, we have to manually enter them on the gas meter, which again shouldn't be necessary and would be down right impossible with a SMET2
About 10 months or so ago, an engineer was sent out, I was led to believe to fix the issues, however when they arrived, he said he was here to upgrade the meters with smet2 ones, I told him the issues we had, and he turned around and said that the meters were too far apart and that they were never going to connect, and that there wasn't any point in him changing the meters as we would end up with a dumb gas meter with no ability to top it up at all, no keypad on SMET2 meters then he left saying to contact utilita again in 6 mths.
What I dont get is that when we joined utilita and had smart meters installed everything worked perfectly, nothing has been moved (obviously not going to physically move the meters).
The frustrating thing and something that is really making me angry is that our neighbour who is also with utilita, and who's house is the exact same layout has no problems at all and their meters are in the exact same locations.
This needs to be fixed, because right now, smart meters are a complete waste of time, they are not fit for purpose, we've run out of credit several times because we have no idea what are usage has been or how much credit was left because the app doesn't show the correct information.
I'm also sick and tired of constantly having to go through the same questions, troubleshooting steps every time.
Do I need to raise a complaint in order to get this fixed once and for all!
Someone needs to take ownership and responsibility to resolve this, as I think that I could potentially be due compensation, for your failures.
Last edited by STG; 1 Week Ago at 07:53.
