Good news!
We know that recently, a number of our customers have been experiencing issues with their MyUtilita app and their In Home Displays not displaying the correct information. We wanted to give you an update on this issue.
We have been working on a fix for this issue, and this week have been rolling it out to all of the customers that have been affected. This update should be completed by the end of the day today (Friday 1st August 2025). Although the update will be completed, it may take a day or two for app and In Home Display users to see their data as normal, as the new update will require some usage data to pass through before being able to update correctly.
For those customers affected, we want to apologise for the inconvenience caused by this issue, and if there is any more support needed once the update is complete, to let us know.
Thanks!
The Utilita Community team
We know that recently, a number of our customers have been experiencing issues with their MyUtilita app and their In Home Displays not displaying the correct information. We wanted to give you an update on this issue.
We have been working on a fix for this issue, and this week have been rolling it out to all of the customers that have been affected. This update should be completed by the end of the day today (Friday 1st August 2025). Although the update will be completed, it may take a day or two for app and In Home Display users to see their data as normal, as the new update will require some usage data to pass through before being able to update correctly.
For those customers affected, we want to apologise for the inconvenience caused by this issue, and if there is any more support needed once the update is complete, to let us know.
Thanks!
The Utilita Community team
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