Hi @
ELAINE1972
Thanks for getting in touch!
finan
We can absolutely help with this for you! There are a few ways of being able to obtain some financial support with us, and you can find out more about that here -
How to: Access Financial Assistance - Utilita Community
In the first instance, however, I'd recommend giving our customer service team a call - it'll be the quickest way to getting the support you need. You can call them on 0330 333 7442 8am to 8pm Monday to Friday and 8am to 5pm Saturday. It's likely to be quite busy today, as Monday's are our busiest day, but it is absolutely worth waiting on the line to speak to someone, as you will be able to get the help you need.
I hope this helps!
Thanks again,
Pete