[Karensmith]

Trying to speak to someone but no one picks up when ringing,after an hour I gave up.
my money is not going on to my gas meeter yet don’t have a problem with savings or electric .
so frustrating.So what do I do now.???
would change suppler but the phone number for that don’t pick up either
what a joke this company is don’t mind taking my money and then not there when help is needed.
As a disabled customer that should get priority has got nothing but stress
just don’t know what to do now or ware to go now.

[WilliamB]

Hi @Karensmith,

I'm sorry to hear that you are having issues with the gas meter, and also getting through to our customer services. This might be where the gas meter has lost communication to us momentarily, in these situations, the meter usually just needs the vend code from your top-up to be entered to the meter automatically. This can be done by pressing the A button on the meter to bring up vend mode on the meter, after which you would type the 20 digit vend code from the top-up receipt and press B. If this doesn't work, feel free to send me a direct message and I can look into this further for you.

Also, I appreciate your frustration but I will have to remove the other threads you have started after this, as they look as if they are related to this thread and any updates on this would be better posted here. As much as we do aim to assist community members on the forum, the forum is not a live chat feature for our contact centre. This means that it is not constantly monitored and sometimes members may not get an instant response from a Utilita staff member.

Thanks,
William

[Karensmith]

@WilliamB
hi I have tried everything you have said still no luck
but thanks for your reply

[WilliamB]

Hi @Karensmith,

I'm sorry to hear that this has not worked. If you send me a direct message, I will be happy to look into this further for you.

Thanks,
William

[Karensmith]

@WilliamB
hi William thank you but I managed to get some help yesterday and the problem has been sorted

[WilliamB]

Hi @Karensmith,

I'm glad to hear that you were able to get the issue sorted in the end.

Thanks,
William