[Shazzabella]

My transfer credit doesn’t work, the app on my phone is not showing the same as the amount on my smart meter or giving me estimate on how many days I have left on either the gas or electric. I have seen other threads saying the same thing about transfer credit, when is this going to be fixed? I have a week til I get paid so I have no money to put any more on I wanted to transfer some credit to get me through til pay day.

[WilliamB]

Hi @halfpenny11,

At the moment we are experiencing a widespread issue within the app systems that is causing the the estimated number of days left on supply to show unrealistic or no amounts at all. Our IT team are currently working to fix this issue but this can take time due to the complexity of the issue within the system. Unfortunately, we do not have a definitive timescale in which this will be fixed.

Thanks,
William