[garrybutter]

Why such a hold up with smart meters? Also as I am paying monthly can I access if I'm in credit or debit

[Rebecca]

Hi there @garrybutter - welcome to the new Utilita Community! 🙂

Is it a smart meter install you are waiting on, or a In-Home Display? If I know which one I can sort that for you!

If you are pay monthly but in pre-payment mode then you should indeed be able to see your balance on the main meter by pushing button B on the keypad, or your In-Home Display will also display your balance too!

Hope this helps?

Rebecca, your Community Manager 🤗

[garrybutter]

I have neither yet

[garrybutter]

I want to know my balance on my gas account not my electric.my electric is a prepay meter which I wanted changing

[Rebecca]

Originally Posted by garrybutter

I want to know my balance on my gas account not my electric.my electric is a prepay meter which I wanted changing

Hi @garrybutter - no problem, if you have no meter for your gas yet, we will need to take a look into that for you!

Can you pop me a direct message with your full address and/or customer ref number - we can then try and get you booked in 😊

you can click here to direct message me!

Thanks,
Rebeca

[Nigelflint]

I have the same problem that my in home meter has packed up but when I come to phone to get a new one was told you didn’t have any and I was not a priority. Was not happy considering I have two children !

[Rebecca]

Originally Posted by Nigelflint

I have the same problem that my in home meter has packed up but when I come to phone to get a new one was told you didn’t have any and I was not a priority. Was not happy considering I have two children !

Hi @Nigelflint - we have more back in now, so if you pop me your customer ref number and full address in a private mail to me, I will get one out to you :-)

You cab also download the My Utilita App which will start to show a near accurate estimated balance and you can also top-up in a flash on it!

Thanks,
Rebecca

[Nigelflint]

Hi Rebecca,

I have sent you a private message with the details could you let me know what will happen now

thank you

[Rebecca]

@Nigelflint Hello 😀 - I have replied to your DM letting you know what I have done for you 🤗 Please let me know when you have received your IHD.

Just out of curiosity, do you have the My Utilita app?

[Nigelflint]

@Rebecca still nothing has come could you let me know is happening please