[Broon]

Hi, newbie here! Had smart meters and IHD installed 2 weeks ago. 2 engineer visits and still not updating IHD nor app. Tried calling many times but not getting anywhere. Apparently the Smartmopps team need to get involved. Can anybody advise? Both are new type meters with excellent signals and they have been checked. Just really frustrated now and spent so much time on calls and chats it’s becoming unbearable. Thanks!

[Rebecca]

@Broon Hey there and welcome to the Community - how are you?

Oh no, sorry to hear this! Especially with all the time trying to get it sorted.

Can you pop me a private mail using the link in my signature to include your full address, name on the account and best contact number. I can then get this escalated on your behalf as your Community Manager.

Thanks,
Rebecca

[Broon]

Thanks Rebecca, thats the mail now sent.

[Broon]

@Rebecca - I received a call yesterday and they stated they were investigating and I would receive a call back last night once he had spoken with the smartopps guys. No call back then or even today. Still no further forward. Can you give them a 'nudge' again please? Thankyou

[Rebecca]

@Broon Hi there - It will be because they are waiting on an update from the SmartMop Team 😊

As soon as they give an update they will then be in touch.

Thanks,
Rebecca

[Broon]

@Rebecca hi! They’ve been in touch, and no doubt very busy today with this storm! Anyway, another engineer visit scheduled.