[Premuk]

Hi,
I have a new gas meter installed since December, but my account still shows the old prepayment meter.
Should I wait for a letter with the bill, or is there something I need to do?
I can’t afford to spend over an hour every day waiting for a live advisor—it’s a waste of time.


Thanks for any information.
Prem

[Rebecca]

@Premuk Hey 👋 - can I confirm, when you got your new meter installed in December - did you have that installed on a 'credit mode' or did you request for it to say in pre-payment/Pay-as-you-go mode?

Rebecca

[Premuk]

@Rebecca Hi, no I didn't stay on prepayment. New one is on a credit mode.

[Rebecca]

@Premuk OK and to confirm, you requested and are happy being on credit mode? 😊

[Premuk]

@Rebecca I don't mind, but would like to pay month after month what I used... but didn't get any bill.

[Rebecca]

@Premuk Can you drop me a private mail using the link in my signature below - and include your full address and account number - along with the best contact number for you.

I can get a member of our customer experience team to reach out and talk you through whether we have a direct debit set up, as well as when the monthly bills happen, as you should be able to access this via MyUtilita app 🤗

Thanks,
Rebecca

[Premuk]

@Rebecca all my details just sent u :)

[Rebecca]

@Premuk Perfect! Thank you! 🤗