[Tee93]

Hello everyone I'm not sure if any of you have been experiencing this. I have tried resetting but to no avail and live chat is just pointless with more than 1hr+ waiting time whilst keeping the window open. So I have been encountering a technical issue with my IHD I have tried resetting but it's not fully working so the electric balance shows however it's not pulling the gas data and the estimates that are usually displayed they are way off for example £5 will display estimated days left 45 and this is in a 4 people household. As for the app on my phone it doesn't show any data regarding balance or estimated days however I'm still able to use the other functions. And this has been going on for more than a month .If anyone has encountered similar problems and knows a fix I would be more than grateful for your assistance.
Thank you

( @Rebecca your advice or escalation of this issue will be much appreciated)

[Rebecca]

@Tee93 Hey there! 👋

Have you rang and reported this to the Utilita Customer Service Team? You can get them on 0345 207 2000.

They have access to the back end of your account, and will be able to see if there is a technical issue/fault.

Thanks,
Rebecca

[Tee93]

@Rebecca
Hi thank you for your reply I tried calling and they informed me it was being reset remotely by the team and everything will be back to normal in 24hrs however sadly nothing changed :/

[Rebecca]

@Tee93 Hey there! Is this still the case?

[Tee93]

@Rebecca

Hello Rebecca , sadly the case is still opened as it's not been resolved

[Rebecca]

@Tee93 Oh no, sorry to hear this! Especially with all the time trying to get it sorted.

Can you pop me a private mail using the link in my signature to include your full address, name on the account and best contact number. I can then get this escalated on your behalf as your Community Manager.

Thanks,
Rebecca