[Rebecca]

@stj2006 Hi again!

I am really sorry you have been left disappointed after switching all those items off.

I have reported this back to the Power Payback Team so they can check if this is in fact an error.

As soon as they get back to me I will let you know.

Thanks,
Rebecca

[Rebecca]

@stj2006 In regards to the usage data on your smart meters, I would advise calling into Utilita Contact Centre and reporting this, as they will have access to the back end of your account to identify and rectify whatever is causing this to be happening 😊

Please let me know how you get on.

[stj2006]

Hi Rebecca,

I keep trying, sat in front of chat window only for it to kick me out every single time without getting to speak to anyone. It's always random lengths of time, as if when it gets answered it auto disconnects. I don't know for sure as it never shows an agent connected or any form of response. Have asked multiple times for a call back in the form you fill in, but nobody ever bothers getting back In touch. Everything says use chat, chat this chat that. A load of old chat lololol

Msgd me again tonight about participating in power down event again. Nah.

Im pretty sure it's because it's not one of your meters it's a smets1 and has had multiple energy accounts attached to it. My gas is a smets 2. I dont understand how you can credit my meters OTA but are unable to grab my usage data.

I have had a msg via text asking to book in for a meter replacement, no doubt because of the above reason.

I have also since found my IHD which has only ever worked on the electric meter, I managed to pull some data from it like last years usage data ect. I can 100% say in that month I used more electricity than I have done this month. Significantly so.

Also my tariff in app is different to what my meter is charging meand also different to what it sates when i access my account via a desktop windows pc. When I signed up I was quoted more or less what it states on the app for the electricity, but it seems when I have signed up the first 2 kwh are approx 58p then down to approx 21p. I know this wasn't what I was quoted as my mum was with you utilita and I was looking at her IHD one day and was shocked to see no standing charge and very competitive rates, I got the quote which was only a few pennies more than what my mum was paying so but the bullet and switched. Can't find any evidence of the original quote, cest la vie.

As far as I can tell gas meter is fine and reporting back correctly, the problem I have there is it's an old back boiler with gas fire front (decommisioned) which is probably past it's life cycle. I informed my landlord and he has agreed to get it ripped out, if I can get a grant then great, if not he said he would pay for it. That'll be for next winter though.

Other than booking in for a new meter/meters I think that's it. Not sure there is much more to be done, little but of compensation would be nice for absolute chew on like.

I shall not hold my breath. I will be in touch with back office In due course but no major rush now that I know what's what.

Thanks for helping
Simon

[Trikky2]

Hi Folks,

Just got my meter credited from the last Power Payback event.

Only £0.02, but as I've said before I don't use much electricity anyway.
Over the last year, I've used £283.01, which works out to an average of
£0.032 per hour.
During the event, I switched off all electricity and it lasted an hour and a half which
means I saved about £0.048. so the 2p Payback I received represents around
a 40% Payback.
Last time I received two credits to my meter, so I will update this if I get another.

All the best.
Richard

[Tommyw8199]

@Rebecca I wasn't even at home. But apparently I didn't save enough. Seems like another utilita con

[Rebecca]

@stj2006 Thanks for your update - As mentioned in our private chats - Pete is looking into this for you and will be in touch! 🤗

[stj2006]

Hi, Rebecca I gave pete spreadsheet of my Kwh Charged. I confimed the kWh prices and used the amount of kWh used for the months since signing up. However he hasn't got back to me yet with an answer. Each month I am over charged by approx £30 a month. All data was video recorded with time stamps straight from the meter itself.
Could only pull monthly data but no day by day for the month. I have started to log this my self manually at 11:55pm

Now Pete replied saying it looks all ok and that we use more in winter, which is obvious but dispense should still match costs.

I as under the impression you can't obtain data from my meter correct or accurately, Hence the Power Pay Back issue and incorrect tariffs also the wildly inaccurate usaging , and tariffs I am being charged.

I have waited patiently enough for a satisfactory outcome. I will now use officia complaints procedure and use citizens advice to keep me right.

Thanks for all your help, you tried.

[Rebecca]

@stj2006 Hi there!

I have just touched base with Pete and due to the complexity of the comms/tariff figures, he is still investigating this with other relevant areas of the business. He is very much still trying to get this issue figured out - but these things can sometimes be so complex, it can take a few weeks to get all the info/a fix and resolution.

He will be in touch accordingly 😊

[Tersa]

my 2 most recent time slots one of them I was unable to cut back on everything due to work so obviously didn't save/earn anything but my 2nd occasion the only thing I had on was my fridge freezer I'd fully charged my laptop and phone prior to starting so there wasn't a single other thing on in my house even unplugged the Wifi and I saved a whopping 6 pence. I will definately be reconsidering if I opt in again

[Rebecca]

@Tersa Hi there, sorry to hear you feel disappointed with the lack of how much you have saved.

It sounds like you are already a low user like you have stated, so with this in mind, the Power Payback scheme will benefit those who are higher users naturally more, than those that are already low users, and therefore, have a lower usage amount in the first place - meaning your saving amount/reward will be lower.

I hope this makes sense! Every little counts 🤗

Thanks,
Rebecca - your Community Manager