[DavidLanham290561]

I have made numerous attempts to speak to an agent without success!!

I'm looking to start an account with this energy company but if this is an example of the customer service that I can expect I may go elsewhere!!🤢🤢

Is this a similar experience that others have had??

[Rebecca]

@DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines.

Could you please pop me a private mail with your full address and/or postcode and best contact number so I can get this escalated to the right team on your behalf.

Thanks,
Rebecca

[Rebecca]

@DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post.

Please re-send them to me privately using the link in my signature.

Thanks,
Rebecca

[DavidLanham290561]

@Rebecca

I have tried but I received a message stating that you cannot receive any messages until you free up some space

[Rebecca]

@DavidLanham290561 Can you please try again now. 🤗

[davidmaxwaterman]

@DavidLanham290561 I had a poor experience with one person I spoke with before I switched to Utilita, but a 2nd attempt was better, and the advantages of this company are potentially significant, so I switched. My experiences since switching have been very good, if I actually call them rather than use their "live chat"...

I've only been with them about a month, so it's possible I've been lucky, but I'm optimistic. Worth sticking it out, imo.