[61clarejack]

Without power for day. Still off. No.power cut. Comms issues with metersdespite top ups no communication from smart meter to gas and elec meters. I went to work left pensioner husband at home, he rang to let me know no power at home, despite topping up by 27 pounds. I'm a nurse didn't get into a very dark home at 7.30pm. Grandson coming in from school at 3.30pm
despite ringing every number utilita has no joy. rang emergency number, only if meter is sparking or gas leak, or if power is cut ring regional elec company.
sat on live chats...1 hour to be told at 8 they had closed, so come back tomorrow.
rang mobile line....57 minutes on line, cut off.
Shocking service...
I'm at work for 10 hour shift tomorrow. No time to ring them again, unless in break, but not at home if any vend codes need entering.etc
What can I do?

[Rebecca]

@61clarejack Hi there - sorry to hear this, just for next time, the community is not designed for customer emergencies - it is a member to member forum for non urgent topics and advice.

However, with you brining this to my attention, I on this occasion would be happy to get a call back escalated to you or your husband in order for an agent to look into your account and troubleshoot and try to get this issue rectified and get you back onto supply.

Please can you use the link in my signature to send me a private mail detailing your full address, best contact number for either yourself or your husband and customer ref number. Please note to speak to your husband he will need to be named on the account.

Rebecca

[61clarejack]

@Rebecca
re post
My contact 07891393466
17 st cuthberts ave Dh80lr
Acc 8006012413
Husband, Raymond Scott
Recent update from original post.
Phone emergency services. On two separate occasions had to put reset codes into meters. No data coming from smart meter. Top ups do not go onto gas/ elec meters, supply runs out, have to phone for reset code.
engineer to visit on 23rd Oct, as it needs sorting
thanks
clare

[Rebecca]

@61clarejack Thanks Clare I have deleted your previous post as you have put personal details on the front public end. I will get this escalated into our Customer Experience Team now! 😊