[Jil]

Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code

[Desmond]

My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be a bit unreliable.

[Rebecca]

@Jil Hey there! Silly question, but have you tried resetting it?

Rebecca 🤗

[Jil]

Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have also replied on the chat & they have said I may require an engineer.
even the app on my phone is blank, I really don't know what's going on, I'm having to keep checking my actual gas & electric meters to get my balance
Thanks for replying

[Rebecca]

@Jil Oh no! I am really sorry to hear this! Not convenient at all!
Keep me posted today to see if it sorts itself out - if not, I can get it escalated for you.

Thanks,
Rebecca

[Jil]

@Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞