[Jobie]

I keep trying to see my monthly bill on the app and i still see the bill from dec! Im keep getting charged late fees of £10 and £30 but i cant pay anything unless this app updates...this keeps happening all the time?

[Rebecca]

@Jobie Hi there!

Can I just check you have the latest version of the app downloaded and you have the latest phone software version? This will ensure the App is running as smoothly and efficiently as possible, once I can confirm that - we can then investigate this further if the app is still not showing accurate information 🙂

Thanks,
Rebecca

[Jobie]

Yeah all updated my phone does it automatic...also even when i receive emails frm you i click on thd linc and its still the same ...also i received an email saying ive received my warm home discount and thats not been added too and also when ive sent my reading in it still says estimated....

thanks joanne

[Rebecca]

@Jobie Hi there can you please send me screen shots and forward the email you are referring to with the bill not opening to Customerexperience@utilita.co.uk - and reference the community and for it to be addressed to Rebecca.

Thanks,
Rebecca

[Jobie]

@Rebecca ive sent you the email but ive had no response .
can you please update me
thanks jo

[Rebecca]

@Jobie Thank you - I have been on annual leave - so I will take a look at this today for you.

Thanks,
Rebecca

[Jobie]

@Rebecca hi ive still heard nothing back ..can this be sorted asap plz

[Rebecca]

@Jobie Hey there, thanks for your message! 😀

I have escalated this for you on your behalf and it's mid investigation.

I will chase to see the progress of this today and get an update to you 😊

[Jobie]

@Rebecca any news?

[Rebecca]

@Jobie Hi there, I hope you had a nice weekend?

My Customer Experience Team have emailed you a couple of times with an update and are awaiting a response to some information they need. 🤗

Thanks,
Rebecca