[Melissa]

Hoping for the best advice. I moved into new property Feb this year. Utilita supply the electric which is a PAYG meter. When I contacted customer service, the agent informed me there was a dept of £70 on the account. This clearly wasn't myself and the agent reassured me she has frozen it. I have tried to apply for power up via the app, but I'm getting rejected because of the dept. Can anyone advice me what to do? Thanks

[Dean]

Hi @Melissa,

You will need to speak to an agent to look into this as this sounds like an incomplete Change of Tenancy.

If you could send me a direct message with your account details I will have an agent look into this for you.

Private Message Here

Kind Regards Dean

[Melissa]

@Dean thank you. I have sent my tenancy agreement for the second time. Fingers crossed something gets sorted