[Rachel13]

Had anyone else noticed incorrect top ups, my gas had £28 put on yesterday, woke up to 51p left then it went up to £1 by 12pm this afternoon. Has anyone had this issue with utilita? Anyone had difficulty in trying to talk to a human at this company?

[Rebecca]

@Rachel13 Hey! Where are you looking to get this balance? The App, or the In-Home Display?

[Rachel13]

@Rebecca on my meter itself

[Rebecca]

That is extremely strange!

Can you pop me a private message (link to do this in my signature) with your full address and best contact number on so I can get this escalated and looked into by our Customer Experience Team?

Thanks,
Rebecca