[Kobityler]

I need a IHD , i have rang utilita twice and still received nothing

[Rebecca]

@Kobityler Hi there! Is it just a case of your current one not working - or you have never had one since moving into your property?

Thanks,
Rebecca

[Kobityler]

I have never had one but my meter is above my staira and i have to balance on a chair to see meter

[Rebecca]

@Kobityler No problem, I can get a member of our customer experience team to look into this and get one sent out.

Can you pop me your full address and customer ref number in a private message to me via the link in my signature.

Thanks,
Rebecca

[Rebecca]

@Kobityler Hey, sorry I had to delete tour last post as you had publicly posted your private details.

Can you send them in a private message by clicking here please. 😊

[Kobityler]

@Rebecca hi received the IHD unit but , it just says not commisioned i have connect3d to my wifi also but nothing else

[dragen]

Kabityler did you get the problem sorted regarding the not commissioned message? Will be of help to other people who have the same problem. Thank you.

[Rebecca]

@Kobityler Hiya - can I ask what colour your IHD is so I can give the correct advice?

Thanks,
Rebecca

[Kobityler]

Black front white bqck its a geo trio attached photots its connected to my wifi

[Kobityler]

@Rebeccaits a trio ihd blqck front white back as in pic can yiu help