[Rob071085]

Hi, has anyone switched from another provider and found that they're paying alot more than before. I had a cold caller at home who done a comparison search and told me I would be paying the same as I was with my provider at the time, only difference was Utilitia would provide me with a smart meter which I couldn't get with my current energy supplier. I have now gone from spending around £3.50 per day for electric to now paying £6.40 a day without doing anything differently to what I have been doing, all my appliances are less than 3 years old plus I'm always in work during the day. £20 top up every 3 days is scandalous and wasn't what I was told or promised. Has anyone else found this?

[KG1]

@Rob071085

Yep exactly the same here. The numbers they are claiming to be charging are complete BS. Have a look around these forums, there are a bunch of people in the same boat. Utilita don't seem to be responding to support calls either now, or there are 1 and 1/2 people manning the phones. I don't know if it's the same for everyone but I've noticed the figures on the app/website haven't updated for maybe 4 or 5 days, I have no idea, it's been a while now for me.

I'm jumping ship lol.

[Rob071085]

@KG1 yep I've only been with them 11 days spent nearly £110 ive just left to go back to my old provider but getting hold of them is a mammoth task in itself. Very abrupt and rude when I told them on the phone I was leaving. I honestly hope they go out of business.

[KG1]

@Rob071085

That sounds about right, it's shocking. They have went way beyond being able to hide behind the 'energy is expensive right now' excuse. I'd be very surprised if they aren't already getting set to close up shop. The legal battles they are going to end up in alone will cost a fortune. Well done getting to speak to someone at all lol. I had to come onto the forums, I got a response from staff on here who said they would forward what I wrote to their 'Customer Experience Team' () it's been an experience alright) and I would receive a call... yeah that hasn't happened.

[Rob071085]

Oh god, I feel sorry for everyone trying to get someone to talk to. They called me twice today only because I sent a email to the cancellations team and they try so hard to make you stay promising the cost will go down eventually, it really is bad business, advisor basically put the phone down on me once I told them I wasn't staying.

[SH4D0WS87]

I’m on credit and take a pic of my meter 11.59pm every month and bills never match the meter last month £40 appeared from nowhere in 1 minute on top of what my meter says ! Wasn’t smart meters supposed to be accurate . Also 4 complaints in 3 over 12 weeks now no response also haven’t paid warm home discount £150 deadline was jan 31st 7 years loyalty to this company I’ve had enough