[jay]

Checked with DWP, I am eligible. I've not received anything so far. I don't want to pay more money into my account knowing this credit is due. Other suppliers I've been with have paid full amount by end of Dec/beginning January. Why the delay with Utilita, especially given current cost of living crisis? Another reason for me to find a different supplier :(

Please help urgently. I can't pay more in. I waited for over 60 minutes on live chat and when I finally reached the agent the connection was ended! I can't get through on the phone. This is horrible for someone who sufferes with anxiety and PTSD, Very triggering! This WHD credit is due to me, Utilita should not be holding on to it. No problems with any other provider and also was able to contact them when necessary. Utilita need to hire more customer service staff. The ones I get through to eventually are usually very helpful but it's a nightmore getting through.

[SH4D0WS87]

I’m not happy about it I’ve my email from Utilita saying it would be payed the £75 16th December and 75 January and now we are in February it’s still not been payed ! I’ve also 4 complaints in 3 have been in over 12weeks now such loyalty to a customer of 7 years !! Oh and the prizes on the app lol I’ve entered every week never won a thing I don’t believe it’s real !

[Clm88]

Same situation here. I know it's due and have double and triple checked, the govt have sent the instruction to pay to utilita, and I've had nothing. Also no success getting to speak to anyone. Awful service - used to recommend utilita but won't be anymore.

[jay]

Originally Posted by Clm88

Same situation here. I know it's due and have double and triple checked, the govt have sent the instruction to pay to utilita, and I've had nothing. Also no success getting to speak to anyone. Awful service - used to recommend utilita but won't be anymore.

THE DWP adviser warned me that Utilita would claim not have received the instruction. What this means is that money which should be credited to our accounts is sitting in Utilita's finances and we're having to pay when we shouldn't need to. So very frustrating. I didn't choose Utilita, simply moved into a house they supplied and given energy crisis it's been difficult to change suppliers. Can't leave now because that would mess up WHD payment even more! 90 mins on live chat, days of waiting for a reply on twitter, just to be told the same old story that they're waiting for confirmation from DWP. Completely unable to get through on phone.

[Clm88]

@jay it really isn't good enough is it! I could almost forgive having to chase it up if the opportunity to do so was actually there but their customer service may as well not exist!

[jay]

@Clm88 Indeed. CS advisors usually fine if you manage to get through but there's obviously Not enough of them. I feel sorry for them, it must be hellish listening to complaints all day.