[Spowers75]

Hi when do you hear about whether you’ve cut down on your energy. I took part but haven’t heard back

[Rebecca]

@Spowers75 Hi there!

As soon as we start to get the updates on savings etc - we will be publishing these on the official trial page in the comments section here 😀

[Kate20]

I have taken part in the first power payback and have been invited to join the next one tomorrow but as of yet I am still waiting to here how much payback I have from the first event? Any idea how all this works?

[Rebecca]

@Kate20 Hi there!
After the first event which has now happened as you mentioned - you should get a text to let you know if you were successful in saving the energy - this part of the FAQ's should help:

The SMS confirms that I was successful, but I see no credit on the meter?

It will take a few days for us to send whatever you’ve earned, so make sure to wait at least 72 hours for your credit to appear. If you still can’t see it - please contact our customer service team on 0330 3337 442 Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm - or chat to a Customer Service Advisor via our Live Chat (please see the icon on the bottom right-hand side of the Utilita Website Homepage) and we’ll sort this for you.

[Tersa]

Originally Posted by Sharron

First time doing this is it done every day or just as and when it’s a good thing does it tell you what uses the most energy

It’s just as & when, I’m just about to do my 2nd one in a week, no it doesn’t tell you what anything uses other than how much you’ve saved (earn’t) unfortunately, would be good to know this information though

[Tersa]

Have just had the credit to my account of £1.08 nice little bonus fortunately for me I was out during the time slot otherwise I don’t know how realistic it would of been, literally the only thing left plugged in was the fridge freezer, not a single light or other plug was on, had I been home all I would of been able to do was read by candle light, couldn’t even use the laptop as I’d switched the wifi off…if anyone else has any tips when doing this when it’s dark would be interested to hear

[Tersa]

Originally Posted by Spowers75

Hi when do you hear about whether you’ve cut down on your energy. I took part but haven’t heard back

I took part last Thursday & heard back today

[ryan]

@Rebecca hi had my first pay back had 3.00 but interned all of the electric off and used our mobile phone for the hours thought inwould have had more as that hour nothing was on but we try again today

[Tersa]

Originally Posted by Kate20

I have taken part in the first power payback and have been invited to join the next one tomorrow but as of yet I am still waiting to here how much payback I have from the first event? Any idea how all this works?

I did mine last Thursday and received my payback credit today

[Tersa]

Originally Posted by ryan

@Rebecca hi had my first pay back had 3.00 but interned all of the electric off and used our mobile phone for the hours thought inwould have had more as that hour nothing was on but we try again today

You did better than me, literally only thing I had plugged in/on was the fridge freezer my pay back was £1.08, I guess it just means in general you use more so therefore using nothing gives you a greater saving there’s very little else I can cut back on & still live during my regular day