[BigSman]

QUEUE position 390 to chat to an agent hung on until position 158 cannot wait any longer. Utilita you need more Agents or stop having so many issues

[Rebecca]

@BigSman Hi there, is there anything that the Utilita Community here can help with?

[BigSman]

@Rebecca Our first cold weather payment was credited on the 16th Dec. We were expecting the final instalment on the 16th Jan, this was not the case. When will this payment be released by Utilita

[Rebecca]

@BigSman Hello there! Sorry to hear this! It can typically be any time of the month, and are not set dates/the same dates each month where PayPoint process these and get them sent to you via email from the sender 'PayPoint' if you are on the older style meter. If you are on the smart meters it gets credited straight down to the meter, but again, there is not a set date each monhth.

Rebecca