[Rebecca]

We have listened to your feedback - and now we have made it possible for you to move your top-up credit between meters!

We’re always looking for ways to make our energy work better for you, that’s why our Pay As You Go customers with smart meters will now be able to transfer credit between meters using My Utilita - so you can put those £££’s to good use! 👌

Download or update My Utilita & follow these steps to move credit into your Savings wallet…

[Vix]

@vespec I was having trouble with this too - not getting past stage 3/summary, and sometimes a warning message in a red box saying the maximum I could transfer was £50 something despite wanting to only transfer £15.
My solution: 1st go to phone settings and make font smaller - i used smallest font and the confirm/cancel buttons were showing; 2nd in the "amount to transfer" box, don't click "done" or "next" on your phone keyboard, instead I clicked to minimise the keyboard (down arrow underneath the space bar) then click/tick which type of receipt you want.
Sorry for the long post, hope it helps some of you 😊

[TonyM]

@Rebecca Hi, I have tried doing this through the app and am not able to complete the transaction. Could somebody assist please?

[Curlypud62]

I’m still waiting for the credit to be added.. 8 o’clock this morning now my meters swallowing the emergency credit. Being robbed £7-£10 a day for a bath and hours heating. I’ve got 1 day of gas supply left

[Rebecca]

Curlypud62 TonyM

Guys can you give me a bit more detail on exactly what part of transferring the credit (as per the video how to) is not working?

That would really help me 😀

Thanks,
Rebecca

[Rebecca]

@Curlypud62 As you are in an emergency with no gas - please can you drop me a direct mail me your full address and best contact number (to do this click this link in my signature below)

Thanks,
Rebecca

[Maverick]

Hi Rebecca,I have been trying to register on the app for more than 4 months now. I keep getting an error message that "the details we have for you does not match the one we have for you".
I have sat on the phone and live chat but no response.

[Rebecca]

@Maverick Hiya!

Are you registering with the correct customer ref number and using the email you have resisted under your energy account?

Thanks,
Rebecca 😊

[Rebecca]

@Maverick Hiya!

Are you registering with the correct customer ref number and using the email you have resisted under your energy account?

Thanks,
Rebecca 😊

[Maverick]

I moved into a place already supplied by utilita in march. My details were registered by the welcome team and I got a letter from utilita. However, I haven't been able to register on the app or website. I also noticed that the customer reference number on the letter i got is 12 digits, but I am only able to use the first 10 for topups.
also, when i use the "find my customer reference" feature, it says "we have not been able to locate your customer number".