[Rebecca]

@Jammydodger1980 The great thing about live chat is that you can open it and wait to speak to an advisor wile you get on with your day - let me know how you get on 🙂

[Rosy]

I keep trying to transfer credit from my electricity meter and every time (apart from one) I get the 'sorry we can't access your data' screen with the person holding an umbrella. I need to be able to transfer some credit to get me through this cold spell and I can't do another power up

[Rebecca]

@Rosyn Sorry to hear this! Can you pop me a email with screen shots of what it is showing you when you try to do this to community@utilita.co.uk

Thanks,
Rebecca

[Clayton]

I have the same problem as Rosy, it's been like this forever and I've tried everything from clearing the cache to uninstalling and reinstalling the app but it never works. @Rebecca
Can you please contact me via private message and transfer credit from one meter to another?

[Karenprince]

@Rebecca ive done all that still no joy next payment comeing from the government so need it to be split between the too meters I live on my own and on universal credit not good carnt understand why they can split it when it comes in its madness

[Rebecca]

@Karenprince Hey! I have just replied to your latest post you wrote on this - you should have a new notification where you'll see my reply.

[Jtull69]

Utter nonsense! I can't transfer credit on your useless "award winning" App!