[Rebecca]

@Vix Spot on - this is exactly the correct answer - we are working hard to make all text sizes compatible but please ensure all users have the standard text size on your phone settings.

I have verified your answer as the official answer and thank you very much for helping answer member questions.

[Jammydodger1980]

Morning, sorry to bump a two week old thread but I don't seem to have an option in my MyUtilita app to transfer credit at all

[Rebecca]

@Jammydodger1980 Hi there! Have you had the option before? Or has it always been that way?

[Jammydodger1980]

I only had one smart meter until a month ago so I never had to look for the option.
Today was the first time I've looked for it so I can only presume it was never there on my app.

[Rebecca]

@Jammydodger1980 I have seen this issue before for members - 99.9% of the time it has been because the text settings on smart phones are enlarged - which causes the action buttons to disappear - we are working on that not being affected by enlarged text settings - but can you check that and make sure the text size is on the auto/regular default text size and see if the button re-appears?

[Jammydodger1980]

I've double checked and even changed all visual settings back to default but the option is not showing at all

[Rebecca]

@Jammydodger1980 That is very strange indeed! Have you tried deleting and redownloading the app?

[Jammydodger1980]

Yeah, I've just tried that and it's made no difference at all.

[Rebecca]

@Jammydodger1980 Sorry to hear that! Very strange indeed! Your best bet would be to open a live chat by popping onto the Utilita website - and speaking to an advisor who will be able to access your energy account(s) and seeing if there are any issues within your account that could be causing this - if they cannot find anything then they will raise an App Technical Fault Ticket for our App Team to investigate and fix.

Thanks,
Rebecca

[Jammydodger1980]

@Rebecca Right oh, thanks!
I'll give it a go when I've got a spare two hours.
Thanks for the advice.