[kristofharry]

Got gas and electric meter generation 2 replaced with also new smart meter connected in to my wifi too ...
....but the App My utility is not updating new gas meter and data at all even after reinstalling the app completely from scratch. Tried everything.
My Utilita App is just rubish...no happy.

[JacobCX]

Hi @kristofharry

I'm sorry to hear you're not happy. The app can sometimes be a little out of sync with the meter / IHD and will estimate your current balance as best it can until it can reconnect.

In terms of your gas meter not showing on the app, this may not be an app issue directly so I would recommend speaking to our customer service teams to check that your gas meter signals are being communicated fully with us. I hope this helps.

You can speak to customer services via webchat here: Expert Energy Help & Support | Utilita Energy