[JacksDad86]

Hi, I purchased a new iPhone in March, and ever since I’ve been unable to access the My Utilita app after trying multiple troubleshooting tips nothing has worked, so I have now contacted my Utilita over 5 or 6 times and each time they are telling me it’s my smart metre which I refuse to believe as I managed to log into my app today using my freinds phone at work.

Has anyone else had this issue ?

Also I called Utilita today to explain and I finally got hold of someone that sounded like they actually will help.

Steven

[JacksDad86]

“Shock” I wasn’t called back like promised !

still having the same issue, absolute shocking service from Utilita !

[Asha]

Hi @JacksDad86,

Sorry to hear you've been having trouble accessing the app, especially after contacting us several times already.
It's understandable why you'd question whether this is related to the smart meter if you were able to successfully log in using your friend's phone. That does suggest the issue may be linked to the device, app settings, or compatibility on your iPhone rather than your account itself.


I'm glad you've now spoken with someone who sounds like they're taking ownership of the issue and helping to investigate properly. If you'd like me to take a closer look as well, please reply to my private message I have sent you requesting your account details and I'll be happy to review everything and see what further checks can be carried out.

Kind regards,
Ash

[JacksDad86]

Cheers Ash, I’ve replied to your email.