[Chrissey]

Hello,
I wondered if anyone has had a problem after having a a smart meter fitted on a pre paid meter, the engineer came and installed the meter on Friday and said it would take up to 1 hour to be ready to use, after talking to Utilita this morning for over 1 hour I was told it takes up to 7 days to commission the smart meter, I can not top up in the 7 day period but would not be cut off, I now have a week waiting and worrying as to what will happen, the lady I spoke to would not send an engineer out again until after the 7 days.

[Asha]

Hi @Chrissey

I'm sorry to hear about the delay. The commissioning process can take up to 7 days to complete, as this gives the system enough time to fully connect and synchronise.
I understand you've been waiting a while, so I've sent you a private message asking for some additional details. This will allow me to look into the matter further and, if necessary, arrange an engineer visit should we be unable to resolve the issue remotely.

Ash 🙂

[Chrissey]

Ash,
sorry I'm new to this, where do I find my private messages.