[Helenrossb]

Any ideas as to why my top ups are not showing in the app, after 2 hours

[Dean]

Hi @Helenrossb

There could be multiple different reasons the most common being low communications with the meter first can you confirm on the main meters if the top ups have gone on - if they have not gone on then try entering the codes you would have received manually.

Once you have done this and its still being delayed please let me know as there may be a bigger communications issue.

Kind Regards Dean