[Henry1980]

My power up hasn't worked for several weeks, I have tried again today and still I'm getting told "meter not eligible", I have no debt on either meter.

[WilliamB]

Hi @Henry1980,

This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able to pass on this information to our app team to have a further look into this for you.

Thanks,
William

[bigbird1234]

I’m having exactly the same trouble and they promised to sort it out ,months down the line it’s still not working absolutely atrocious customer service

[Dean]

Hi @bigbird1234,

I am sorry to hear about this, Utilita is aware of an ongoing issue with Power Up not being accessible affecting a small percentage of customers, While we understand the inconvenience, This is being activly looked into by our App Team, Whilst I can not provide any resolution for this today we will post an update as soon as the App Team has worked on a fix.

In the meantime should you require a power up please contact our customer service team who will be able to assist with an account credit.

Kind Regards Dean