[HBD]

I have been waiting since September to have my smart meter updated, I have been told I will have to have new meter installed because the one I have can't be updated. I have been on chat a few times, sent email, phoned a few times but keep getting told someone will contact me in a few days
but no one does

[WilliamB]

Hi @HBD,

Thanks for your post. I'm sorry to hear that your meter has been unable to update itself. As this is quite an account specific issue, I have sent you a direct message to look into this further for you.

Thanks,
William