[Cags12]

How come utilita customers have to wait till the 28th January for the payment when other people have already received it on receipt of the letter

[PeteC]

Hi @Cags12

Thanks for your post!

We're getting a lot of questions at the moment about the Warm Home Discount, and we understand that people want to know what's happening - we've got some fantastic posts about this already on the community - I'd recommend having a read here to begin with. However, we will start paying the WHD out from the 7th January 2026, and all payments should be made by the 26th at the very latest.

I hope this helps
Pete

[Shel12]

@Cags12 because they want more money out of us it a joke family's are struggling too keep up and they dont care let's freeze and sit in dark bi fine merry Christmas to us fgs