[Marktom]

My gas meter has over 500 pound in credit on it. Each time i have contacted Customer services they have told me there is nothing wrong.
Anyway i recently received notification that i need my meter replacing I assume its the gas and that i need to contact them to arrange this.
Well ive tried calling and i am forever stuck in a queue with an annoying voice telling me i can use online chat - which i have tried but unless you select one of the 6 topics it doesnt understand "meter install" or "new meter".
I am a very busy person and I find this whole situation of being unable to speak to anyone is ridiculous especially when the the automatic voice keeps telling you the link to find help but you cannot speak to anyone.
I am forced to look for another supplier because I am absolutely fed up of this. Yet again ive wasted another hour of my time,
Pathetic
User guides and quick tips absolute ******** how about how to totally **** your customers off

[PeteC]

Hi @Marktom

Thanks for your post. I'm sorry to hear that you're having issues with your gas meter, but we can definitely look into this for you.

I've sent you a DM requesting some more information, and once I've received that I'll investigate further for you.

Many thanks
Pete