[Justinex33]

Everytime I try and power up it says meter not eligible even though I don't owe any debt and I used to be able to apply no problem can someone help please

[Dann]

Originally Posted by Justinex33

Everytime I try and power up it says meter not eligible even though I don't owe any debt and I used to be able to apply no problem can someone help please

Hi,
Thank you for getting in touch. The “meter not eligible” message can appear for a few reasons, even if there’s no outstanding balance. Common causes include:

• Account or Meter Details: There may have been a recent update to your tariff or meter registration.
• System Updates: Occasionally, system changes can temporarily affect eligibility.

To resolve this quickly, please contact our support team via 03452 072 000, and we’ll check your account and meter configuration to make sure everything is correct.
We appreciate your patience and will do our best to get this sorted for you.

[luked]

@Justinex33 I’m sorry to hear this. I’ve now sent a direct message requesting more information so we can look into this further.

Luke

[PF24]

Hi, I am having the same problem with accessing my POWER UP and it's been the same way for many months now message saying POWER UP IN PROGRESS AND NOT ELIGIBLE and as a registered vulnerable customer who is dependent on my electricity supply in order to stay alive i must admit it's been a constant worry for me and it actually has and still is effecting my mental health. I owe utilita no money yet really feel like I have done something wrong and being made to pay?

[luked]

@PF24 I’m sorry to hear this. i have sent a direct message requesting more information so we can look into this further. Luke

[PF24]

@luked Hi there who have you sent the message too?

[luked]

@PF24 Hi, A direct message was sent to you at 14:28 this afternoon. Once I receive a response with the requested details, I can look into this further.
Luke

[Cala]

@Justinex33 exactly the same as me since the big update!