[Justinex33]

Everytime I try and power up it says meter not eligible even though I don't owe any debt and I used to be able to apply no problem can someone help please

[Dann]

Originally Posted by Justinex33

Everytime I try and power up it says meter not eligible even though I don't owe any debt and I used to be able to apply no problem can someone help please

Hi,
Thank you for getting in touch. The “meter not eligible” message can appear for a few reasons, even if there’s no outstanding balance. Common causes include:

• Account or Meter Details: There may have been a recent update to your tariff or meter registration.
• System Updates: Occasionally, system changes can temporarily affect eligibility.

To resolve this quickly, please contact our support team via 03452 072 000, and we’ll check your account and meter configuration to make sure everything is correct.
We appreciate your patience and will do our best to get this sorted for you.