[Claire2505]

I have made a payment last night on the app however it has not been added to my balance

[JacobCX]

Hi @Claire2505

I'm sorry to hear there's been a delay with your top up. These delays are normally pretty quick and resolve on their own but as it has been overnight the communications hub on your meter may need to be manually reconnected.

The top up payment you made will have generated a 20-digit code you can manually input at the meter and this will put the top up onto your meter, regardless of the communication status. If your next top up also doesn't land on the meter you can contact our customer service teams through live chat or on the phone. The customer service advisor you speak to will be able to assess what may need to happen to restore communications with your meter.

I hope this helps.