Something is so wrong with this smart meter, app connection. Balances different, connects one minute off next. Had power go out 3 times even though topped up. Totally wrong when I have a 7week old baby here. Registered as vulnerable on a call but what do they care!!!! And now Iām expected to wait until June 8th for an agent to come look at it. Until then gotta do things manually. Fuming!
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Head of Community03-04-23@Kasb67 Hi Kas, sorry to hear that!
Can you pop me your full address and customer ref as well as best contact number via private mail. You can do this via the link in my signature. I can then get someone in our customer experience team to look into this.
Thanks,
RebeccaI am your Community Manager! š
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Feel free to message me any time by clicking here š¤
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem