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@prakash1160 Hi there - as this is an account specific request you'd need to speak to a Utilita advisor who can access your account via either live chat or the phone lines.
Thanks,
Rebecca
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Sorry to jump on but I have a similar enquiry. My husband got a letter saying he is entitled to it and it would be added to the bills. However the bills are in my name, we live together and it hasn't been added.
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