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Utilita app

Utilita app

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  • Mole1's Avatar
    Mole1

    Level 1
    20-01-23
    7525 Views
    Why does the app not work with what on the smart meter now I'm not talking pence I'm talking pounds my app says 97p on the emergency left yet I have £8.68p why did they change the format ide rather just use the app for topping up that means I don't have to hunt for my cards and have cash handy. Does anyone else have this issue
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  • Rebecca's Avatar
    Rebecca

    Head of Community
    20-01-23
    @Mole1 Hey there! Sorry to hear that the balance on your app is not mirroring what you have on your meter!

    can I ask how long you have had the app downloaded for?
    I'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here     🤗
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