[Richlaw1986]

I tried to top up on the website this morning,

i was given the message payment was rejected. but yet payment was taken. been on hold now over 3 hours

How do i get my money back, £80 is alot of money to be losing, as i am now having to borrow just to top up.

[Rebecca]

@Richlaw1986 - Hi there, sorry to hear this happened. This will require you to speak to an advisor as they will need to look into and access your energy account.

Did you end up getting though?

Rebecca - your Community Manager

[Richlaw1986]

Been trying now for 4 days, no one will give me and answer. Apparently it was a technical fault with the site but no one knows when payment will be returned, biggest joke ever. Really can't wait to leave. Gas meter not worked properly since moving new house to utilita last September but Apparently no fault.

I just want me money back and to leave

[Dotty]

Quick enough to take money,I've been trying get through to them for 55 minutes now.Joke of company not be far behind you in leaving had enough of them as well