Introduce yourself!

hi I'm susan I've been with utilita for about 3 months I switched from British gas the guy who came to my house told me my electric would be a lot cheaper than British gas which I don't think it is as I'm paying £60 a month I only live in a 1 bedroom bungalow and only watch TV as I'm disabled and have a cup of tea now and again thankyou...

I do hope someone looks into this matter. This is unusual for the man to say this i live in a 2 bed flat with lots of electric used even flood lights 3 fridge freezers ect i pay £90 or £100 each month being it is still warm weather.

@dawny41 Hi there and welcome to the Community 😊

Could you use the link in my signature below to private mail me your full address & best contact number - I can then get a member of our Customer Experience Team to call you and look into this for you 🤗

Thanks,
Rebecca

@Rebecca my gas is showing off at the meter and I know I have credit. I have no heating or hot water. Can you please help or is there an emergency number I can call. Thanks

@Ginger Hi there - I have your private message I have just picked up so I will get to this right away for you.

Warm regards,
Rebecca

Hi Rebecca
I was online chatting with an advisor and thought we'd resolved the problem but after waiting for my boiler to restart it went back to L2 and no gas supply and the outside meter showed gas off. It's very cold and I have no other means of heating. Please help ❄️🥶

@Ginger Sorry to hear that!

I have sent you a private mail asking for your phone number/account info.

As soon as you reply to your private inbox message then I can get help right away 🙂

Rebecca

@Rebecca
Hi
I'm Michael I’ve been with utilita approximately 10 years my interest are football music and seeing my grandchildren

@Royle7 Morning Michael! 😃 A massive warm welcome to the Utilita Community!

We love having long standing customers join like yourself - as you will be so knowledgeable and helpful for other members!

Feel free to post any 'How To' guides on any topics you feel would be useful, or jump in and answer any new questions coming in on the 'Latest Posts/Discussions' board on the right hand side of the home page 🤗

Please let me know if there's anything I can help with or help unearth here on the community - and I hope you find it a great and helpful place to talk to other customers.

Rebecca - your Community Manager

@Rebecca hello im jackie a carer from sunderland i am about to switch to utilita in 2 days 😃

@Jacci Morning! 👋 Nice to hear from you and hope you're well.

Welcome to the Community and lovely to hear from you.

Wow that is so great to hear! Please keep in touch with how your switch goes!

I hope you find the content on the community helpful! 🤗

@Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it should sort it self out