Introduce yourself!

Hi I'm Val and I have been with Utilita for 15 months since I retired from running a home for homeless men. I have found them very helpful and it's great to pay as you go.
I enjoy going away to see family and it's a delight to turn everything off and pay no standing charges! I have only had one problem, with savings, where it won't allow me to pay for electricity. I can pay for gas but then I have to phone and ask for it to be transferred to electricity.
There is a thread of correspondence going since Feb plus calls, so it would be great to have it answered, but no worries I just don't use that anymore. 😊 Are you taking new customers yet?
Kind regards,
Val

@Val Hello Val! 😀 An incredibly warm welcome to you, it's sooo nice to hear from you and it already sounds like you are going to be a valuable member of our community!

Thank you for pointing that out and telling us your story about the saving wallet. We LOVE to hear this constructive feedback from our members, as it allows us to go away and feed it back into the business - and then ensure the issue is ironed out - as if it's happening to you - there is a high likelihood that it's happening to other customers and/or members. So we really rely on hearing your feedback.

I will drop you a private mail to collect some more details! 😀

That is so great to hear you ran the homeless shelter for men, what a great achievement and thing to do. I know I speak for myself and the rest of the community when I say I look forward to hearing more from you!

If you need any help with the community or want to find out more about how it all works in terms of posting content etc - please just message me directly! Always happy to help 🤗

@Rebecca hi i am tony and i would like some help with smart score please

Hi Tony,

Rebecca is not working this week. If you have any questions please feel free to post them in our help and support section of the community, just click HERE to make a new post. If I can help in anyway and also any members it will be seen better in that section. 😊

Cat 👋

@Rebecca
My name is Rhoda. I am new here, though I have been utilita customer for 3 years now.
I am interested in tips that can help to save money in this hard time.

@Rhoda Hello and welcome to the Community! 😀

You are in the right place Rhoda! I think you will find the Help and Support board and the Energy Efficiency board helpful!

Also look out on the home page for the Latest Discussions board - we are currently posting weekly cost of living crisis tips.

Also, please feel free to post any of your own tips on the help and support board for the rest of our members! Sharing is caring 😀

Rebecca

@Rebecca hi I'm just wondering if you can help me I have moved home and my new supplier is not with utilta its with British gas how would I go about swapping to utilta from British gas I have phoned up utilta bit there is no answer on the phone

@Terrytomlinson Hello there! Welcome to the Community. If you click here to private message me and let me know your old address, new address and best contact number I will get someone to call you and sort this out for you 😀

Rebecca - your Community Manager

@Rebecca I have sent a private message to you thank you so much

@Rebecca I have sent a private message to you thank you so much

Hi Just joined this group. I'm in Scotland & been with Utilita for over 3 years. Any issues I have had has been sorted with no hassle. With a hike in prices I am happy that I have control of payments.

@Terrytomlinson Thank you! I have replied with an update for you 😀

@Agua Welcome to the Community and it's so nice to have you join as a new member.

Please take a look around at the different boards - we have lots going on and we would love you to post any new blogs on anything you think the rest of the members may find helpful! Including any energy saving tips! 😀

Hi
when is the first payment of EBSS due

@Rebecca hello . I've not been on here before . Just wondering if any knows when the £400(£66) will go on meters.

I had mines credited over night so hopefully yours won't be to far away.

I am am Jane I live in Dudley I am a very satisfied Utilita customer I have never had any issues I have been a customer for years.

Hi
I’m Mike pleased to meet you been with utilita since 2012

@Royle7 Hi Mike! Oh wow a long time customer - how wonderful to have you on board! It is so nice to have you as a new member on the Community! Please do take a look around at our main topic boards - and contribute! You can post about Utilita related things and helping others and answering their questions on the latest posts board on the home page - or post non-Utilita related things - such as energy saving tips, recipes you like, TV shows or books you recommend!

This is a space for you, our members, to make your own! 😀

@janerudd75 Hello Jane! It's a pleasure to have you join us on the Utilita Community as a new member. Furthermore, it's so lovely to hear that you have been a customer for years and that you are happy with us.

Where abouts are you from and what are your hobbies?

Rebecca, your Community Manager 😀

@Ladams79 Hello! All the information on this payment can be found here 😀

Hope this helps?

Rebecca - Your Community Manager

@Royle7 Hello!

All the information surrounding this can be found here 😀

I hope this helps?

Rebecca - your Community Manager

@Rebeccahi Rebecca I'm Carol. How are you? I've been with utilita gas for 6 years ish. All years seem to roll into one 😂

Quote:

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Originally Posted by Rebecca

@Debsvance a very warm welcome Debbie 😀👋

So delighted to have you as a member of our brand new Utilita Community! 3 years is a very long time, and we really do value you as a loyal customer! How wonderful, I also love doing DIY, I currently have replaced the internal doors in my home, and am in the middle of priming and painting them all, it never seems to end - then all the door frames are starting to look yellow now the doors are freshly white, so they are next! I do love it though and it's a great task to do whilst we are all locked in! I'm a Celeb is so good isn't it!? Jordan is my favorite, he makes me giggle!

As mentioned, I am thrilled to have you as a member, and look forward to chatting and getting to know you more! 🙂

Thanks,
Rebecca

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I'm Suzan. I just started with Utilita for a week now.

Hi, I’m Simon and have been with Utilita for a long time now,maybe 3/4years and have never had an issue that hasn’t been resolved in good time but this last one seems to be swaying my confidence in them,I haven’t been able to see my balance or top up via the app,and it’s been over a week now,I spent over an hour via live chat waiting to speak to someone about only to be told they were aware and should be resolved soon,that was 2 days ago now and just wondered if anyone else is having the same issue??

@Rebecca i must be a sad get browsing utilita in the early hours ..with an amputation recently i will blame the meds ..so Bots must want to save energy so i will release my tip right now and for the money saved you can thank me later or iam always up for a massarge ..here goes its simple ..TURN THE BOILER OFF ON THE WALL ...NOT THE BOILER BUTTONS ..THE MAINS POWER THAT POWERS THE BOILER...DO A TEST RUN WITH IT ON LIKE YOUVE ALWAYS USED AND CHECK THE SAVINGS YOU GET 4 ONE WEEK AFTER YOU SWITCH IT OFF ( THIS SHOULD SHOW SAVINGS AND IN A YEAR ITS AROUND 70 POUNDS..oooohhhhhhh ..massarge a plenty i feel with the force coming my way

has a a man ..a MALE specie for those confused w+hen a wo is join with a man .. that iam not i would like to say that Griff deserves a massarge ,,ive saved pounds and cant wait to see my next bill ..

@Katkin Hello! I am very very well, thank you for asking! 🤗 How are you?

Wow that is a long time, that is so lovely to hear! Where abouts are you from? Have you got any hobbies you enjoy?

@Solu Welcome!! How are you? Where are you from? We would love to hear a little more about you! 🤗

@Rebecca

Hi Rebecca. Thank you for the welcome. I'm good. I'm from Nigeria, just moved to Newcastle. I'm an accountant but profession. Thanks

@Rebecca hi. Yes quite lng. I'm full of cold at present unfortunately. 😕 If from Ayrshire originally. Hmm. Like doing a bit of baking. Done some rock painting. Love collecting sea glass. Watching movies going for walks. How about yourself

I’m jane and was wondering if anyone could help with the energy voucher that I have lost in my email please

@Janewinstanley Hello! Sorry to hear this! As this is a customer service enquiry (as your account will need to be accessed) - it would need to be a case of calling in or using our live chat service 😀

@Katkin Oh no! So much cold and flu going about at the moment! Lots of warm soup and cuppas I say! ☕🍵

Oh love those hobbies! I love travelling whether it be in the UK or outside of it. Love nature, so as many walks as I can get out on seeing nature makes me happy! I like cooking new recipes and I do like a bit of a Netflix session, I would be lying if I said I didn't! Also enjoy some DIY and painting. I love sprucing my home up 😀

Are you enjoying any new movies or series recently?

@Solu WOW that is a huge move! Never visited Newcastle but it's on my list! I hear it's great up there! I am based down south near Southampton!

I hope you enjoy the Community, do have a look around and let me know any feedback you have! 🤗

Hey there. Yeah that time o year though.
I like trying new recipes if they are nice some look nice in pics but don't taste so nice an then it just a waste of time an money🙄. Tried a biscoff cheese cake last week was nice but bit sweet. Don't think I would make again.
Love going for walks to. Don't have many people to join me though my husband not a fan., 🙃.
Watched the Geoff dalmeer serious. What a horrible person. Wonder how people become like he did. Watched bullet train movie at weekend. Not sure I was a fan x

Hello Rebecca Long time no speak. Hope all is well with you and Bill the Boss. I'm still having my late nights out in Lincoln. Tc Babe

@Adrianjhughes Ahhhhhhhh Adrian! It is SO SO nice to hear from you!

How on earth are you? I am so pleased you are still having your nights out, It does not shock me, party animal that you are!

I am so glad you have seen the community and joined as a member, that way we can stay in touch!

Rebecca

Hiya i am Kym
I live in Liverpool have been with Utilita for decades now would never change

Utilita are a great company for Electric and Gas

But are diabolical for the Wallet saving's
I have been trying to claim mine back for 15Days now
On the phone some days just on an hour
I am on the phone to them again now
so annoyed i saved this way 😥

@Kym Hello Kym 😀

Welcome - I am pleased to e-meet you 😀

Oh no I am so sorry to hear this, can you send me a direct mail with your customer reference number and/or full address and best contact number. You can find how to direct mail me in my signature!