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JacobCX

Staff
  • 12
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About JacobCX

Join date 05-06-25
Latest activity 8 Hours Ago

JacobCX's Activity

  • Usage page?
    Hi @Conrad I'm sorry to hear there hasn't been any change. The metering update is a national program and not specific to Utilita. As this is a... see more
    JacobCX's Avatar
    by JacobCX
    • 8 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 863
      Views
  • Usage page?
    Hi @Conrad I just wanted to check in and see if you've had some luck with resolving the issues with the app? Have you been able to contact our... see more
    JacobCX's Avatar
    by JacobCX
    • 11 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 863
      Views
  • Issues with the app
    Hi @Lightteller I'm sorry about the difficulties you're having with your meter readings. This sounds like it could be related to some known issues... see more
    JacobCX's Avatar
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 265
      Views
  • Create an account
    Hi @squallmar That does sound frustrating. Sometimes we will have some incorrect details registered if somewhere along the line a date of birth or... see more
    JacobCX's Avatar
    by JacobCX
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 565
      Views
  • Will I be moved to standing charge?
    Hi @otc Any of our existing customers who's tariffs will be changing have been sent information by letter which will explain how it may affect... see more
    JacobCX's Avatar
    by JacobCX
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 370
      Views
  • Usage page?
    Hi @Conrad We've moved your new post into this thread to keep everything in the same place. We've put out the update to give some general... see more
    JacobCX's Avatar
    by JacobCX
    • 2 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 863
      Views
  • kWh to £
    Hi @Annarea We've posted an update on this issue which we hope will be helpful. We're aware this is happening with some of our customers and it's... see more
    JacobCX's Avatar
    by JacobCX
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 554
      Views
  • SMETS1 meter Update
    Hi @NikkiCarr There are a few things this might be but should be something that can be fixed. We'd recommend reading our recent update on... see more
    JacobCX's Avatar
    by JacobCX
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 476
      Views
  • Create an account
    Hi @squallmar. Sorry to hear you're having trouble creating an account. We have some great instructional videos on our website. You might find the... see more
    JacobCX's Avatar
    by JacobCX
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 565
      Views
  • Usage page?
    Hi @Conrad We're sorry to hear about the experience you're having with the app. We've released an update post you can find here: Update to current... see more
    JacobCX's Avatar
    by JacobCX
    • 3 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 863
      Views
  • Your app is notworking
    Hi @Alysonukuk2003 I've also responded in this thread you've commented in. We've released an update post you can find here: Update to current... see more
    JacobCX's Avatar
    by JacobCX
    • 3 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 862
      Views
  • App showing usage in KWh not pounds and pence😢
    Hi @Alysonukuk2003 I've also responded in your thread regarding the app. We've released an update post you can find here: Update to current... see more
    JacobCX's Avatar
    by JacobCX
    • 3 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 695
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18-09-25


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